In this training, we’ll teach you how to Greet customers warmly, Understand their needs effectively, Exceed their Expectations at every turn, Sympathize with their concerns, and employ Tact in all interactions. This acronym encapsulates your commitment to providing exceptional service to every guest, ensuring memorable experiences and lasting relationships.
Course Outline:
Introduction to our G.U.E.S.T. Philosophy
- Overview of the acronym G.U.E.S.T.
- Importance of customer service in business success
- Setting expectations for the training
Greet
- Understanding the significance of the initial greeting
- Techniques for creating a welcoming atmosphere
- Role-playing exercises for effective greetings
Understand
- Active listening skills and their role in understanding customer needs
- Empathy training: putting yourself in the customer’s shoes
- Practical scenarios to practice understanding customer perspectives
Exceed Expectations
- Identifying opportunities to go above and beyond for customers
- Strategies for surprising and delighting customers
- Case studies of companies known for exceeding expectations
Sympathize
- Importance of empathy in customer service
- Handling difficult situations with grace and understanding
- Role-playing exercises to practice sympathetic responses
Tact
- Importance of diplomacy and tact in customer interactions
- Techniques for addressing challenging situations diplomatically
- Role-playing scenarios to practice tactful communication
Recap and Conclusion
- Review of key learnings from the day
- Actionable steps for implementing G.U.E.S.T. philosophy in daily interactions
- Closing remarks and feedback collection
Date: April 6th, 2024
Venue: Jungle View (Yemeri Grove, Toledo)
Time: 8am-3pm
Lunch and light breakfast will be provided.
 7 Lessons |
 6 Hrs |
 Certificate Available |
