G.U.E.S.T. – A Customer Service Philosophy


We are delighted to introduce our customer service course: ‘G.U.E.S.T. – A Customer Service Philosophy’. This acronym serves as the template for every guest/customer interaction.

Belize dollar ($) - BZD
  • Belize dollar ($) - BZD

In this training, we’ll teach you how to Greet customers warmly, Understand their needs effectively, Exceed their Expectations at every turn, Sympathize with their concerns, and employ Tact in all interactions. This acronym encapsulates your commitment to providing exceptional service to every guest, ensuring memorable experiences and lasting relationships.

Course Outline:

Introduction to our G.U.E.S.T. Philosophy

  • Overview of the acronym G.U.E.S.T.
  • Importance of customer service in business success
  • Setting expectations for the training


  • Understanding the significance of the initial greeting
  • Techniques for creating a welcoming atmosphere
  • Role-playing exercises for effective greetings


  • Active listening skills and their role in understanding customer needs
  • Empathy training: putting yourself in the customer’s shoes
  • Practical scenarios to practice understanding customer perspectives

Exceed Expectations

  • Identifying opportunities to go above and beyond for customers
  • Strategies for surprising and delighting customers
  • Case studies of companies known for exceeding expectations


  • Importance of empathy in customer service
  • Handling difficult situations with grace and understanding
  • Role-playing exercises to practice sympathetic responses


  • Importance of diplomacy and tact in customer interactions
  • Techniques for addressing challenging situations diplomatically
  • Role-playing scenarios to practice tactful communication

Recap and Conclusion

  • Review of key learnings from the day
  • Actionable steps for implementing G.U.E.S.T. philosophy in daily interactions
  • Closing remarks and feedback collection

Date: April 6th, 2024
Venue: Jungle View (Yemeri Grove, Toledo)
Time: 8am-3pm

Lunch and light breakfast will be provided.

lessons  7 Lessons
duration  6 Hrs
  Certificate Available
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